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Troubleshooting help
Troubleshooting help
If you're stuck on a problem, here's where you can get help.
Account and login issues
Did not receive OTP via SMS or text message
Did not receive reset password email
Problems logging in
Emails I receive don’t match my settings
Unable to verify account
Account already exists
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Shopping-related issues
Redirect errors while shopping online
Store no longer available
ShopBack browser extension not working
Didn't receive order confirmation
Payment-related issues
Problems adding or removing payment methods
Problems making payment
Problems applying a Voucher or Promo
Cashback issues
Cashback tracking issues: Missing or incomplete Cashback
Rejected Cashback and appeals
Problems adding or verifying withdrawal info
Cashback status issues
Withdrawal not received
Withdrawal adjustment and rejection
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