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  1. ShopBack PH
  2. Troubleshooting help

Troubleshooting help

If you're stuck on a problem, here's where you can get help.

Account and login issues

  • Did not receive OTP via SMS or text message
  • Did not receive reset password email
  • Problems logging in
  • Emails I receive don’t match my settings
  • Unable to verify account
  • Account already exists
  • See all 7 articles

Shopping-related issues

  • Redirect errors while shopping online
  • Store no longer available
  • ShopBack browser extension not working
  • Didn't receive order confirmation

Payment-related issues

  • Problems adding or removing payment methods
  • Problems making payment
  • Problems applying a Voucher or Promo

Cashback issues

  • Cashback tracking issues: Missing or incomplete Cashback
  • Rejected Cashback and appeals
  • Problems adding or verifying withdrawal info
  • Cashback status issues
  • Withdrawal not received
  • Withdrawal adjustment and rejection
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The ShopBack help centre provides guidance on how to use ShopBack and what to do if you encounter a problem.
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Address: 26F Menarco Tower, 32nd St.Bonifacio Global City Taguig, Metro Manila, Philippines
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