The email settings I’ve set are not working properly. What should I do?
If you’ve unsubscribed to emails but are still receiving them, or if you’ve subscribed to emails but haven’t been receiving them, read on.
What you can try
Select the relevant item below to learn more about each situation.
I’ve unsubscribed, but I’m still receiving the emails
Check what type of emails you’re still receiving:
- Are they promotion-related?
- Or do they relate to your ShopBack activity?
We have to send you activity-related emails to make sure you’re aware of all activity on your account, such as payments, Cashback transactions and withdrawal updates. This is to keep your account safe.
But you can choose to opt-out of all marketing promotional emails.
I’ve subscribed to emails, but I’m not receiving any
Once you’re subscribed, you should start receiving the good stuff almost immediately! Check your notification settings to make sure it’s on.