Problems applying a Voucher or Promo

I can’t use my Voucher or Promo. What should I do?

You might be having trouble using a Voucher during checkout on a store’s website or app. Or, you’re experiencing a Promo issue while using ShopBack’s checkout services.


What you can try

For Vouchers

Check the Voucher’s terms and conditions to make sure that it hasn’t expired or already been used (by you or someone else). If that doesn’t solve it, the best way is to contact the store you’re trying to use the Voucher with.

For Promos

Make sure you’re applying the Promo according to the terms of use and that it hasn’t expired yet. Sometimes, our platform might be taking a minute to update - so wait a while and try again.

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