Creating a ShopBack Account
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How can I verify my ShopBack account?To request for withdrawal, one must get both ShopBack email address and bank details successfully verified. Do note that this step is to be done from the users' end. Your ShopBack account can be verified using OTP code verification or from the ema...
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My mobile number already exists. What do I do?Oops! This happens when your mobile number is already registered to another account. Each phone number can only be designated to one ShopBack account. If you require assistance, do reach out to our friendly Customer Support Team.
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What should I do if I do not receive my OTP?If you do not receive the OTP upon signup, not to worry! At times, missing OTPs are due to areas with poor reception, a mobile device issue, or network traffic congestion. Here are some troubleshooting suggestions :1) Move to an open area with st...
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How do I sign up for a ShopBack account?1. Click here to go to the signup page2. Register for a ShopBack account via your email address (by clicking "use email address") or register via your Facebook account (by clicking on "Facebook" button).2.1. Additional note; if you are signing up ...
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I did not receive any verification email. How do I receive it?Once you request to verify on your ShopBack account, the verification email from your ShopBack account to be send to your registered email address, you can check your email folders to see whether it has been well received. If you have not receiv...
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How do I add my payment details?To add payment details 1) Click here 2) Click on the box with the + sign. (If you have not added any bank accounts yet) 3) A small window will popup. Kindly fill in your bank account details accordingly. 4) After adding your bank details, an email...
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How do I verify my payment details?You would receive a payment verification email after you have updated your bank account details in your ShopBack payment settings. Kindly click the "Verify Details" from the email verification received from hello@shopback.ph If you did not receiv...
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I am unable to verify my payment details. What should I do?The same goes for your email address verification process, the payment verification email will be auto-triggered to you upon adding it. If you have not received the email, please check your spam or junk mail folder (yes, this may sounds cliche, bu...
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I am unable to add my payment details. How do I proceed with cashout?Kindly note that you are required to add payment details to your ShopBack account to be able to request a withdrawal. As this step involves monetary activities, you would not be able to proceed with cashout if it is not complete. The reasons for t...
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Is there bonus Cashback for new sign ups?Yes, you can earn bonus Cashback if you sign up for a ShopBack account with a referral link provided by an existing ShopBack user (under Refer-A-Friend programme). You may contact our Customer Support Team and we will furnish you with further unde...
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Where do I enter my referral code?Download the ShopBack app and enter the referral code at the sign up page.Note: This can only be done during sign up! No worry, if you received just the code from your friend, you can just click "Apply Referral Code/Reward Code (red box)". If yo...
