The Cashback accumulated in your ShopBack account will expire if your account remains inactive (i.e. no successful transactions are made through ShopBack) for a period of more than a year.
Do we also expire confirmed Bonuses from the Customer's Account?
- Unfortunately yes. For Example, Cashback of PHP200 (created at 25 January 2019, confirmed by 25 March 2019) and Bonus of PHP100 (created at 25 May 2019, confirmed by 25 May 2019), then assuming no further valid activity by the Customer, Cashback of PHP300 (PHP200+PHP100) would expire on 26 January 2020.
What about unconfirmed Bonuses?
- No, this is because unconfirmed Bonuses remain in "Pending" and are not reflected inside "Available Balance". For example, Cashback of PHP200 (created at 25 January 2019, confirmed by 25 March 2019) and Bonus of PHP100 (created at 25 May 2019) but have yet to meet all unlock conditions), then assuming no further valid activity by the Customer, Cashback of PHP200 would expire on 26 January 2020.
What if a Bonus (for some reason) is confirmed after year?
- Whatever amount that is left in an inactive Customer's Available Balance after a year will expire automatically - the general rule of thumb is: if a Customer Account has been deemed invalid/inactive, then the Cashback will fall into our expire cashback terms and conditions.
The expired cashback will be in a withdrawal history as per the image below:
We'd all hate for that to happen, so don't forget to use ShopBack every time you purchase something online!
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No worry! Should you require any assistance on your expire Cashback, do reach out to our friendly CS here at firstname.lastname@example.org .