This may happen when our partner store requires more time to review and validate your purchase.
If this happens, you may click on our 'Enquiry' button at that particular cashback so that we can check on what's wrong!
To get access to the 'Enquiry' button, you may view it in your Cashback Activity tab. Search the particular cashback entry and click on the Enquiry Button. This is how it looks after you clicked it:
Once the order has been updated by the merchant, you will receive an email from us.