When can I file a Missing Cashback request?

As Cashback usually takes up to 48 hours (and up to 7 days for certain stores) to be processed and reflected in your account, you will only be able to submit a request when that time period has lapsed.

You can refer to the merchant's tracking speed to know when your Cashback will be tracked in your account. Tracking speed may vary depending on the merchant. 

Do note that the time frame mentioned above starts from your purchase date!

mceclip0.png

Can’t find what you need? Reach out to us!

Shopback Help Center Footer Banner